Quick answer: For urgent breakdowns, such as a cool room losing temperature, no heating in winter or air conditioning failing in a heatwave, call Freeze Please on 0455 944 925. We prioritise emergencies that put stock, safety or business operations at risk across Rowville and South East Melbourne.
What counts as an emergency?
- Commercial refrigeration, a cool room or a freezer room rising above a safe temperature.
- No heating in cold weather for elderly, very young or unwell occupants.
- No cooling in a heatwave for vulnerable people, or for critical areas such as server rooms.
- Water leaking onto ceilings or near electrical equipment.
- A burning smell, smoke or sparking. Switch the system off at the circuit breaker immediately.
What to do straight away
- If you notice a burning smell, smoke or repeated tripping, switch the system off at the isolator or circuit breaker.
- If you smell gas, follow the steps on our heater repairs page and call your gas distributor’s emergency number.
- For refrigeration, keep doors closed, move high-risk stock to working equipment and record temperatures.
- Note any error codes, along with the brand and model.
- Call us on 0455 944 925 with the details.
Priority response for businesses
Businesses on a maintenance contract receive priority response when equipment fails between scheduled visits, and we already know their equipment, which helps us repair it faster.
Reducing the risk of a breakdown
- Keep up regular servicing, especially before summer and winter.
- Keep condenser coils and outdoor units clean and clear.
- Fit temperature alarms to cool rooms and freezers.
- Know where your isolators and circuit breakers are.
Areas we service
We provide emergency air conditioning, heating and refrigeration repairs across Rowville and South East Melbourne, including Dandenong, Scoresby, Hallam and Mulgrave. See all areas we service.
Frequently asked questions
How quickly can you attend an emergency?
We prioritise emergencies and give you an estimated arrival time when you call, based on your location and the jobs already booked.
Should I keep resetting a system that keeps tripping?
No. Repeated tripping indicates an electrical fault. Leave the system off and wait for a technician.
What should I do with stock when a cool room fails?
Keep the door closed, move high-risk food to working equipment, and record temperatures and times so you can assess food safety later.
Need help with emergency air conditioning, heating and refrigeration repairs? Talk to our local team for advice or a free, no-obligation quote.
Get a Free QuoteCall 0455 944 925Related services
About Freeze Please: Freeze Please is an air conditioning, heating and refrigeration business based on Eildon Parade, Rowville VIC 3178, providing installation, repairs and servicing for homes and businesses across South East Melbourne. Phone 0455 944 925.
Freeze Please
We look forward to helping with your air conditioning, heating, ducted heating and refrigeration needs across Melbourne.
